Privacy Policy

Last updated: September 28, 2026

This Privacy Policy describes how The Volt Grid ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, browse our products, place an order, or otherwise interact with our services.

By using our website or purchasing products from The Volt Grid, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or other operational reasons.

Any updates will be posted on this page, along with the revised "Last updated" date. We encourage you to review this policy periodically.

Information We Collect

We may collect personal information that you provide to us when you browse our website, place an order, create an account, contact us, or otherwise interact with The Volt Grid.

Information You Provide Directly

Depending on how you use our website, we may collect:

• Contact Information: Your name, phone number, email address, and other contact details.

• Order Information: Billing address, shipping address, products purchased, order details, and transaction information.

• Account Information: If you create an account, we may collect your account credentials and information associated with your account.

• Customer Support Information: Any information you provide when contacting us regarding an order, product, delivery, or other inquiry.

You may choose not to provide certain information. However, some information is necessary to process orders, arrange delivery, provide customer support, and provide certain website features.

Payment Information

When you place an order, payment information may be processed through third-party payment providers or payment services.

We do not unnecessarily store your complete credit or debit card details on our own systems. Payment information may be handled directly by the relevant payment processor according to its own privacy policy and security practices.

For Cash on Delivery orders, we may collect the information required to confirm and deliver your order.

Information Collected Automatically

When you visit The Volt Grid website, certain information may be collected automatically through cookies and similar technologies.

This may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Products viewed

• Time spent on the website

• Website interactions

• Referring website or source

• General usage and browsing information

We use this information to understand how visitors use our website, improve website performance, provide a better shopping experience, and maintain website security.

Cookies

The Volt Grid may use cookies and similar technologies to operate and improve our website.

Cookies may help us:

• Remember your preferences

• Keep products in your shopping cart

• Improve website functionality

• Understand website traffic and user behavior

• Analyze website performance

• Improve our products and services

• Provide relevant marketing and advertising where applicable

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features or functionality of our website.

How We Use Your Information

We may use the information we collect for the following purposes:

• To process and fulfill your orders

• To arrange product delivery

• To confirm and communicate about your orders

• To provide customer support

• To respond to questions and inquiries

• To improve our website, products, and services

• To maintain website security

• To detect and prevent fraudulent or unauthorized activity

• To send important order and service-related notifications

• To provide marketing and promotional communications where permitted

• To analyze website usage and improve the customer experience

• To comply with applicable legal and regulatory requirements

How We Share Your Information

We may share necessary information with trusted third-party service providers who help us operate our business and provide our services.

These may include:

• Shopify and related e-commerce service providers

• Payment processors

• Courier and shipping companies

• Website hosting and technology providers

• Analytics and marketing service providers

• Customer support providers

• Other service providers required to process and fulfill your order

We only share information where reasonably necessary to provide services, process transactions, fulfill orders, improve our website, protect our business, or comply with applicable legal requirements.

Shopify

Our online store is powered by Shopify. Shopify may collect and process information in connection with your use of our store and its services.

For more information about how Shopify handles personal information and cookies, please review Shopify's applicable privacy policies and terms.

Marketing and Advertising

Where permitted, we may use your contact information and website interaction data to send promotional messages, offers, product updates, or other marketing communications.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in those communications or by contacting us directly.

Please note that you may still receive essential communications related to your orders, purchases, deliveries, or customer service requests.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage is completely secure. While we take appropriate steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

Third-Party Websites and Links

Our website may contain links to third-party websites, services, social media platforms, payment providers, or other external websites.

The Volt Grid is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

Children's Privacy

Our website is not intended to knowingly collect personal information from children. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

If you would like to make a privacy-related request, please contact The Volt Grid using the contact information provided on our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact The Volt Grid through the contact details provided on our website.

Thank you for trusting The Volt Grid with your information.